Jan van Haasteren – Incomplete puzzle
Help, I’m missing a piece! See the options listed below.
You're missing a piece from a new Jan van Haasteren puzzle and you still have the receipt.
If there's an issue with your new puzzle, please contact Jumbo. They provide a two-year warranty upon presentation of a proof of purchase.
Visit the Jumbo - Contact website and fill out the contact form as completely as possible. After you submit this, you'll receive a confirmation by email.
Jumbo will respond to your request, which may take some time.
You’re missing a piece from a Jan van Haasteren puzzle up to 2000 pieces.
If you’re missing one or more puzzle pieces, JvH Ontbrekende Stukjes (Missing Pieces) offers the possibility to find the missing piece.
Visit the website www.ontbrekendestukjes.nl and fill out the form. You will receive an email informing you whether the missing piece is there or not. If you haven’t received anythink, please check your spam folder.
“Missing a piece? >>> We’re on it!”
Crista Scherpenisse
You’re missing a piece from a Jan van Haasteren puzzle from 3000 or 5000 pieces.
Please send an email to ontbrekendstukje3000en5000@outlook.com and include the following:
* Name and address.
* A clear, well exposed photo taken directly from above with approximately 7 pieces on each side of the missing piece, thus not an overview photo.
* A close-up photo taken directly from the bottom-left corner of the completed puzzle.
A small fee is required for this service: €1.10 for shipping costs. €2.00 for the first piece and €0.50 for each following piece up to a maximum of 10 pieces.
International shipping costs €1.60. Finding the correct missing piece can be challenging due to the variety of puzzle cuts (some puzzles have up to 20 different cuts), so it may take some time before you receive a response.
Donate a puzzle
Would you like to donate a puzzle to Ontbrekende Stukjes (Missing Pieces)? Check is there is a drop-off point near you.
For questions, you can contact Ontbrekende Stukjes (Missing Pieces) via the contact form.
